1. Refund Eligibility

Refunds are applicable only in cases where the product is received in a damaged, defective, or incorrect condition. Customers must report the issue to our customer support team within 7 days of delivery to be eligible for a refund.

2. Refund Options

Depending on the issue, Macsoax Electronics reserves the right to offer a full refund, partial refund, replacement, or exchange after verification of the claim.

3. Refund Processing Time

Once the return is approved and the product is received and inspected, the refund will be initiated. Refunds are typically credited to the original payment method within 7–15 business days, depending on the bank or payment provider.

4. Exchange / Replacement

Approved exchange or replacement products will be dispatched within 15–20 business days, subject to product availability.

5. Return Window

Customers may return eligible products within 7 days of delivery. Returned products must be unused, in original packaging, and include all accessories, manuals, and invoices.

6. Refund Status Communication

Customers will be informed about the status of their refund or replacement through the contact details provided at the time of purchase.

7. Contact Information

For any refund-related queries, please contact our customer support team at support@macsoaxelectronics.com or call us at +91 96493 04958.